Support Center
Frequently Asked Questions
About Us
Where is your furniture manufactured?
Where is your company based, and how can I contact customer service?
What is World Casa mean for and what is your mission?
Delivery
Will I need to schedule a delivery appointment, or do I need to be home to receive it?
How long will it take to receive my order?
How can I track my shipment?
Do you offer In-Home Assembly or just Curbside Delivery?
Will my bundle arrive all together or in separate shipments?
Installation
Does the furniture require assembly? Is it difficult? Where can I find the installation instructions?
My Account
I forgot my password. How can I reset it?
How can I update my shipping address or billing information?
How do I unsubscribe from your marketing emails or newsletters?
How can I view my order history ?
Online Security for Orders
Is my credit card information secure when I order from your site?
Do my personal data be stored or shared with third parties?
Will I receive a confirmation email after placing my order securely?
Payment
What payment methods do you accept?
When will my credit card be charged?
Place an Order
Can I create an order without logging in?
Can I change or cancel my order after placing it?
How do I apply a discount code to my order?
Product Information
Is the wood surface treated to resist water rings, heat, and daily scratches?
How should I clean and maintain the wood surface to keep it looking new? Are there any specific cleaning products I should avoid ?
Return / Exchange / Warranty
Does my furniture come with a warranty?
What is your Return & Exchange Policy?
What should I do if my furniture arrives damaged or missing parts?
Store Locations
Do you have a physical showroom where I can see the furniture?