Warranty & Returns

At World Casa, peace of mind comes standard. We stand behind the enduring quality of our craftsmanship.

Product Warranty Coverage

Item / Material	Warranty Period	Coverage Type
Structural frame (wood & metal)	5 Years	Limited Warranty
Upholstery Frame structure	5 Years	Limited Warranty
Leather (aniline / top-grain)	3 Years	Limited Warranty
Marble / Natural Stone / Solid Surface	3 Years	Standard
Metal / Aluminum (handle, frames, legs)	2 Years	Standard
Finish & coating (paint, lacquer, veneer)	1–2 Years	Limited Warranty
Upholstery covers (sewn fabric)	1 Year	Limited Warranty

Warranty is valid for the original purchaser only and is non-transferable.

Order Cancellations

Need to make a change? We offer free cancellation before your shipment is dispatched.

We'll send a reminder when your order is ready. You have 24 hours from then to cancel free of charge.
After 24 hours, a 20% restocking fee applies as processing has begun.

30-Day Return Window

Your satisfaction is paramount. If you aren't in love with your piece, returns are accepted within 30 days if the following criteria are met:

New & unused condition.

Original exterior & interior packaging intact.

All hardware & accessories included.

Important: Fees & Deductions

Please review potential charges for returned items.

Restocking Fee

30%

Deducted from the item's refund amount to cover logistics.

Missing Packaging

$50

Flat fee applied if original boxes/materials are discarded.

Non-Refundable

Shipping & Services

Original delivery fees and White Glove services are final.

"We ensure every piece meets our exacting standards before it reaches your home."

Condition Guidelines

To ensure a smooth return, items must be in as-new condition. We cannot accept products showing scratches, stains, damages, or user modifications (like drilling).

Pro Tip:

Always photograph your items and their packaging thoroughly before handing them over to delivery partners. This protects you in case of transit damage.